FAQs

Frequently Asked Questions

Welcome to High Rise Official — your trusted destination for everyday home essentials and modern lighting.

Orders

1. How do I place an order?

Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the secure checkout process to complete your purchase.

2. Can I cancel or change my order?

Orders can be canceled or modified within 12 hours of placing them. After that, your order may already be processed for shipping.
To request a cancellation, email us at infohighriseofficial@gmail.com as soon as possible.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking updates to appear.

🚚 Shipping

4. How long does shipping take?

Processing time: 1–3 business days
Estimated delivery time:

Canada & USA: 7–15 business days
International: 10–20 business days

Delivery times may vary due to customs or carrier delays.

5. Do you offer free shipping?

We occasionally offer free shipping promotions. Shipping costs (if applicable) are calculated at checkout.

6. Why is my order arriving in multiple packages?

Since we work with multiple suppliers, items may ship separately to ensure faster delivery.

🔁 Returns & Refunds

7. What is your return policy?

We accept returns within 14 days of delivery. Items must be unused and in original packaging.

Please contact us first before returning any item.

8. What if I receive a damaged or defective item?

If your item arrives damaged, email us within 48 hours of delivery with:

Your order number
Clear photos of the item

We will arrange a replacement or full refund.

9. How long does it take to receive a refund?

Once approved, refunds are processed within 5–10 business days to your original payment method.

10. Are your products high quality?

Yes. We carefully select suppliers and test products to ensure quality and reliability for everyday home essentials, including lighting and household items.